REFUND POLICY

1.Scope

This policy applies to purchases made through the mypatta website, mobile application, or other official mypatta channels, including:

• Property documents and certified copies
• Property searches and document procurement services
• Legal or property-related reports
• Deed drafting and registration-related services
• Other digital or offline services offered by mypatta

Different services may have different refund conditions, as described below.

2.Full Refunds

You may be eligible for a 100% refund if:

• mypatta is unable to deliver the document or service ordered.
• You were charged for an order due to a technical or payment error and the corresponding service was not provided.
• mypatta explicitly confirms that your order qualifies for a full refund.

Where applicable, refunds will be made to the original payment method, subject to the terms of this policy.

3.SLA-Based Services and Delayed Delivery

For certain documents and services, mypatta offers multiple delivery timelines or Service Level Agreements (SLAs) at different prices.

If you select a faster SLA and pay a higher price, but mypatta delivers the document or service beyond the applicable SLA, including any stated or applicable delivery buffer, you may be eligible for a partial refund of the price difference.

The refund will generally be calculated as:

Amount Paid for Selected SLA − Price Applicable to the SLA Actually Delivered

The applicable SLA, delivery buffer, and corresponding prices will be determined based on the service selected at the time of placing the order.

A delay caused by circumstances outside mypatta's reasonable control may be treated differently where such circumstances are expressly excluded from the applicable SLA.

Delays in Signature Execution: Delays in providing a physical or digital signature do not automatically qualify an order for a refund, as processing and preparation work commences immediately upon order confirmation.

Postal & Courier Delays: We are not liable for shipping delays caused by postal or courier services. Because a soft copy of the completed document is provided electronically prior to dispatch, postal transit times do not constitute grounds for a refund.

4.Non-Refundable Service Fees

For certain documents and services, mypatta may charge a non-refundable service fee at the time an order is placed.

This service fee may subsequently be adjusted against the actual amount payable for obtaining or fulfilling the requested document or service.

Where a refund is otherwise due, the non-refundable service fee will be deducted from the refundable amount.

The applicable service fee and its non-refundable nature will be disclosed to the customer before the order is placed.

5.Incorrect or Incomplete Documents

If you receive a document that is materially different from the document you ordered, or if the document is incomplete due to an error attributable to mypatta, please contact us within 3 days of delivery.

After verification, mypatta may:

• Correct or replace the document; or
• Provide an appropriate refund where correction or replacement is not possible.

A refund will generally not be available where the information contained in the government record itself is incorrect, incomplete, outdated, or unavailable, unless the issue resulted from an error by mypatta.

6.Customer-Provided Incorrect Information

mypatta may not provide a refund where an order cannot be fulfilled or produces an incorrect result because the customer provided incorrect, incomplete, or misleading information, including:

• Incorrect document number
• Incorrect survey number
• Incorrect property details
• Incorrect owner name
• Incorrect village, mandal, district, or registration details
• Incorrect contact information

If the service can be performed using corrected information, mypatta may require the customer to place a new order or pay applicable additional charges.

7.Cancellation Before Fulfilment Commences

An order may be cancelled before fulfilment commences, subject to the applicable refund conditions for that service.

However, certain amounts, including any non-refundable service fee, will remain non-refundable as described in Section 4.

Once mypatta has commenced fulfilment activities for an order, cancellation may not be possible because mypatta may already have incurred costs or undertaken work to obtain, verify, prepare, or deliver the requested service.

8.Cancellation After Fulfilment Commences

Once fulfilment activities have commenced, refunds will generally not be available merely because the customer has changed their mind.

This includes situations where:

• The customer no longer requires the document.
• The customer purchased the wrong document.
• The customer changes their mind after placing the order.
• The customer obtains the document elsewhere after placing the order.
• The customer no longer requires the document for their intended transaction.

However, refunds may still be available where specifically provided for under this Refund Policy, including applicable SLA-based refunds or refunds resulting from mypatta's inability to fulfil an order.

Any applicable non-refundable service fee will remain non-refundable.

9.Government Records and Third-Party Information

Many mypatta services depend on records maintained by government authorities or other third parties.

mypatta does not guarantee that a government record will contain a particular piece of information, historical transaction, ownership entry, survey number, or other detail unless expressly stated as part of the service.

A refund will not ordinarily be provided solely because a government record does not contain the information the customer expected to find.

Where mypatta is unable to obtain or fulfil a requested document or service, any refund will be determined in accordance with the applicable provisions of this Refund Policy, including the provisions relating to non-refundable service fees.

10.Duplicate Orders

If you accidentally place the same order more than once, please contact mypatta as soon as possible.

If fulfilment of the duplicate order has not commenced, mypatta may cancel the duplicate order and issue a refund, subject to any applicable non-refundable service fee.

If fulfilment has already commenced, the refund will be subject to the applicable cancellation conditions.

11.Legal Opinions and Consultation Services

For legal opinions, property verification, or other professional services, refunds may depend on whether the service has already been provided or fulfilment has commenced.

Once a professional has substantially commenced work on the matter, the service may be non-refundable.

mypatta may introduce a customer to an advocate for a consultation or legal opinion. Any agreement entered into directly between the customer and the advocate, without mypatta's involvement, is solely between those parties, and mypatta is not responsible for it. mypatta's responsibility is limited to the amounts paid to mypatta.

If mypatta is unable to arrange or provide the purchased consultation or service, the customer may be eligible for a refund, subject to any applicable non-refundable service fee.

12.Deed Drafting and Registration Services

For deed drafting, registration assistance, and related services:

• Cancellation before fulfilment commences may qualify for a refund, subject to any applicable non-refundable service fee.
• Once drafting or other professional work has commenced, the amount may be non-refundable.
• If mypatta makes an error in the document attributable to mypatta, mypatta will, where reasonably possible, correct the error without additional charges.

13.Refund Calculation

Where a refund is approved, the amount refunded will be calculated based on the specific circumstances of the order and the applicable provisions of this policy.

The refund amount may be affected by:

• Applicable non-refundable service fees;
• SLA-based pricing and the SLA actually delivered;
• Amounts already paid to or incurred in connection with third-party services, where applicable;
• Partial fulfilment of the requested service; and
• Other applicable charges disclosed to the customer at the time of purchase.

Unless expressly stated otherwise, a refund does not include any amount that has been identified as non-refundable before the order was placed.

14.International Payments and Foreign Exchange

For payments made using an international payment method or in a currency other than Indian Rupees (INR), the amount credited back to the customer's account may differ slightly from the original amount charged.

This may occur because of:

• Foreign exchange rate fluctuations between the date of payment and the date of refund;
• Currency conversion charges;
• International payment processing charges; or
• Fees imposed by the customer's bank, card issuer, or payment service provider.

mypatta will determine the refund amount based on the applicable refund calculation under this policy. mypatta is not responsible for differences arising solely from foreign exchange rate fluctuations or charges imposed by banks, card issuers, payment providers, or other financial institutions.

15.Refund Processing

Once a refund is approved, mypatta will initiate the refund to the original payment method, wherever technically possible.

The time taken for the refund to appear in the customer's account may depend on the customer's bank, card issuer, payment gateway, or other payment service provider.

mypatta is not responsible for delays caused by banks or payment providers after the refund has been successfully initiated.

16.How to Request a Refund

To request a refund, contact mypatta through the customer support channel associated with your order.

Please provide:

• Order ID
• Description of the issue
• Reason for requesting the refund
• Supporting documents or screenshots, where applicable

mypatta may review the order and supporting information before approving or rejecting the refund request.

17.Refund Decision

Refund requests are reviewed based on:

• The nature of the service purchased;
• The SLA selected and the actual delivery timeline, where applicable;
• Whether fulfilment has commenced;
• Whether the service was successfully delivered;
• Whether any non-refundable service fee applies;
• The reason for cancellation or refund;
• Whether the issue was caused by mypatta, the customer, a government authority, or another third party; and
• Any other terms disclosed to the customer at the time of purchase.

mypatta reserves the right to investigate refund requests and make a decision based on the circumstances of each case.

18.Fraudulent or Abusive Refund Requests

mypatta reserves the right to reject refund requests where it reasonably believes that a customer has:

• Misrepresented the circumstances of an order;
• Repeatedly requested refunds after receiving services;
• Attempted to obtain services without payment; or
• Engaged in fraudulent or abusive activity.

19.Changes to This Policy

mypatta may update this Refund Policy from time to time to reflect changes in our services, business practices, legal requirements, or payment processes.

The updated policy will be published through our official channels and will apply to orders placed after the effective date of the updated policy.

20.Contact Us

For questions regarding this Refund Policy or to request a refund, please contact mypatta customer support through the support channels provided on the mypatta website or application.